Review the description, measurements, materials and care instructions on the product page before ordering. Consider your pet’s size, habits and individual needs. Where sizing is provided, compare the listed measurements with your pet rather than relying on a size label alone — our measuring guide shows how.

One clear, well-lit photo per pet — ideally front-facing, taken in daylight, with the eyes and markings easy to see. Blurry, dark or heavily filtered shots are hard to work from. If you are unsure, our photo guide walks through what works.

After you order, we compose your portrait by hand and send you a digital proof. Nothing is cut or engraved until you have seen it and approved it. If something is not right, tell us at that stage and we will adjust it.

Every piece is made to order, so production begins once you have approved your proof. Please allow 7–14 business days for production. We ship as soon as your piece is complete, and you will receive a tracking number by email.

Yes — a pet’s name or a short inscription can be added to most portrait pieces. If you would like something longer, contact us before ordering and we will tell you what fits.

Yes. Our double portrait tag is designed for two pets in a single composition — a cat and a dog, two siblings, or any pair. Each face is adjusted so both stay recognisable.

Warm braided cord, stone-look beads and an antique-finish swivel ring, in a neutral palette chosen to sit well against every coat colour. You can compare how our materials age.

Keep it dry and wipe gently with a soft cloth. We would rather tell you honestly how a material behaves over time than promise it will never change. Check products regularly for wear or damage, and supervise your pet when introducing a new item.

It is a decorative keepsake, not a load-bearing connector. It can hang from a collar for everyday wear, but it should never be the point that attaches a lead — always use proper hardware for that.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All transactions run through Shopify’s secure gateway with 256-bit SSL encryption.

You can change or cancel within 2 hours of ordering — email info@dilectuspet.com with your order number. Once a personalised piece has been proofed and approved it enters production, and can no longer be changed.

We ship worldwide from our Australian fulfilment centre.

Australia 3–7 business days (standard) or 1–3 (express) · New Zealand 5–10 · USA & Canada 7–14 · UK & Europe 7–14 · rest of world 10–20. Personalised pieces ship after your proof is approved, so add production time on top.

You will receive a confirmation email with a tracking number as soon as your order ships.

If you are not satisfied with your item, you may request a return for a refund within 14 days after your item is delivered. Items must be unused and in their original packaging, and you arrange and pay for return shipping. Personalised pieces are made specifically for you and cannot be resold, so they sit outside the standard return window — but if yours arrives damaged, or does not match the proof you approved, contact us and we will put it right.

Yes — most items include a 12-month manufacturer warranty against defects.

5–7 business days after we receive and inspect the returned item.

Email info@dilectuspet.com — we reply within two business days.